We pride ourselves on providing quality products with proven reliability but we still understand that there will be times where you need our help and support. For these occasions our UK-based support team are on-hand to provide assistance to our customers and there are several ways you can get in touch...


By telephone

call 0800 037 2904

(choose option 1)

We will always try our best to route your call directly to one of our technical support engineers, however there are times when this isn't possible straight away. In these cases your call will be logged on our support system and an engineer will return your call as soon as possible.

Our support desk is open from 8:30 to 17:00 (UK time) Mon-Fri, excluding public holidays and the period between Christmas and new year.

By email


Send an email with details of your request to:

support@osbornetechnologies.co.uk

When you email our support team, your request will be entered into our support system and allocated to the most suitable engineer who will contact you as soon as they can.

Please include as much detail about your request as possible, including details of any error messages, and screenshots where possible.

Knowledgebases

Our product specialists and support engineers create knowedlgebase articles which can be used for quick and easy self-help before contacting our support department.

Knowledgebase articles contain information relating to common support requests or known issues and are often the quickest way to get the information you need.


Product-specific knowledgebases:

EntrySign | Inepro | Dolphin | Sensory


Remote support

To ensure your support requests are dealt with as quickly as possible, our technicians may ask you to download our support tools so we can troubleshoot your issues remotely. You can download the relevant quick support tools as directed here...

 

Teamviewer quick support (Windows)

Click here to download

Teamviewer quick support (Mac)

Click here to download

AnyDesk (Windows)

Click here to download


Support terms & conditions

Please click here to view our standard support terms & conditions of service.

 


Contact us

Osborne Technologies Limited

Units 4&5 Wortley Court
Fall Bank Industrial Estate
Dodworth
Barnsley
South Yorkshire

t: 0800 037 2904

e: sales@osbornetechnologies.co.uk

Send enquiry