We pride ourselves on providing quality products with proven reliability but we still understand that there will be times where you need our help and support. For these occasions our UK-based support team are on-hand to provide assistance to our customers and there are several ways you can get in touch...
Response to the global coronavirus outbreak (UK customers)
Due to the Covid-19 pandemic, in order to safeguard our staff and customers we are currently operating a company-wide 'work-from-home' policy but please rest assured we have a full team working and waiting to help you with any issues, including on-site visits where required. During this time, we are kindly asking all customers in the United Kingdom to log support requests electronically where possible, and the quickest way to do this is by completing our online service request form at
Our product specialists and support engineers create knowledgebase articles which can be used for quick and easy self-help before contacting our support department. Knowledgebase articles contain information relating to common support requests or known issues and are often the quickest way to get the information you need.
To ensure your support requests are dealt with as quickly as possible, our technicians may ask you to download our support tools so we can troubleshoot your issues remotely. You can download the relevant quick support tools as directed here...
Teamviewer quick support (Windows)
Teamviewer quick support (Mac)
Support terms & conditions
Please click here to view our standard support terms & conditions of service.